RAKU Support

We're here to help with account questions, subscriptions, and app issues.

Contact us

Email support@joinraku.com and we'll get back to you as soon as we can. Include your phone number or Customer ID from Settings if your question is about billing or account access.

Common questions

How do I cancel Raku Pro?

Open iPhone or iPad Settings → Apple ID → Subscriptions → Raku Pro → Cancel Subscription. You keep Pro access until the end of the current billing period.

Why does Raku need my location?

Location is used while you use the app to center the map on nearby restaurants and rank Grab N Go items by distance. You can change this anytime in device Settings → Privacy → Location Services → Raku Eats.

I can't sign in

Make sure you can receive SMS codes on the phone number you used to create your account. If you still need help, email us from that same number context so we can locate your account.

Delete your account

You can permanently delete your account in the Raku Eats app: open Settings → Delete account and confirm. This removes your account and associated profile data.

If you cannot access the app, email support@joinraku.com with the subject “Account deletion request” and we will complete the deletion for you.